Last updated: May 8, 2026

This Privacy Policy explains how Wooly Club collects, uses, stores, and protects personal information when you use our website, platform, membership features, marketplace, contact forms, and community services.

By using Wooly Club, you agree to this Privacy Policy.

1. Who We Are

Wooly Club is a private members-only online community focused on wool, mohair, angora, knitwear, texture, outfits, stories, photos, videos, rooms, events, marketplace items, and connection.

Controller / Operator:
Wooly Club
Email: support@wooly.club

2. Information We Collect

We may collect the following types of information:

Account information:

• username
• email address
• password hash
• profile information
• profile photo/avatar
• membership status
• account settings

User content:

• posts
• photos
• videos
• stories
• comments
• likes/reactions
• rooms/groups
• marketplace listings
• event activity
• messages or communication you send through the platform
• archive, inspiration, or reference content uploaded by members

Payment information:

• membership plan
• payment status
• transaction reference
• wallet transaction hash if provided
• payment date
• billing-related records

Wooly Club currently accepts cryptocurrency payments only. We do not process or store credit card information.

Technical information:

• IP address
• device type
• browser type
• operating system
• login times
• pages visited
• referral source
• security logs
• cookies and similar technologies

Support and contact information:

• name
• email address
• subject
• message
• support requests
• reports and complaints
• removal requests
• proof or supporting information submitted with a report or removal request

3. How We Use Your Information

We use your information to:

• create and manage your account
• provide access to Wooly Club
• process memberships and payments
• display your profile and content inside the platform
• operate posts, photos, videos, stories, rooms, events, messages, and marketplace features
• provide support
• respond to contact requests
• review reports and removal requests
• enforce our Terms and Community Guidelines
• moderate content and investigate reports
• protect users, privacy, and platform security
• prevent fraud, spam, abuse, and illegal activity
• comply with legal obligations
• improve the platform

4. Legal Basis for Processing

Where applicable, we process personal data based on:

• performance of a contract: to provide your account, membership, and platform access
• consent: where you choose to provide information or allow certain cookies
• legitimate interests: to secure, operate, moderate, and improve the platform
• legal obligations: where we must keep records or respond to lawful requests

5. User Content

Content you upload or share may be visible to other members depending on your settings and the platform feature used.

You should only upload content you are comfortable sharing within the platform.

Upload responsibly. Archive and inspiration content is welcome when shared in good faith, but content may be removed if ownership, consent, copyright, privacy, or safety concerns are reported.

Do not upload illegal, stolen, private, non-consensual, or rights-infringing material.

We may review, remove, restrict, preserve, or disclose content where necessary to enforce rules, protect users, respond to complaints, or comply with the law.

6. Archive, Inspiration, and Third-Party Content

Some members may share wool-related archive, vintage, inspiration, or reference content. This may include content originally found on other websites, public platforms, archives, forums, or social media.

Members are responsible for what they upload and should share content in good faith.

If content includes personal data, images of people, identifying information, or material owned by another person, it may be removed if a valid concern or removal request is submitted.

Wooly Club may process, review, restrict, or remove user-uploaded content when necessary to:

• review copyright, privacy, consent, or safety concerns
• respond to removal requests
• enforce our Terms and Community Guidelines
• protect members and the platform
• comply with legal obligations

7. Messages and Private Communications

Private messages are intended to be private between users.

However, messages may be processed, stored, or reviewed when necessary for:

• technical delivery
• support
• safety investigations
• abuse reports
• legal compliance
• platform security

Do not use private messages for illegal activity, harassment, threats, scams, or sharing content without permission.

8. Cookies and Tracking

We may use cookies and similar technologies to:

• keep you logged in
• remember preferences
• improve security
• measure basic website performance
• prevent spam or abuse
• support payment or membership functionality

You can control cookies through your browser settings, but some features may not work correctly if cookies are disabled.

9. Sharing Information

We may share information with:

• hosting providers
• payment processors
• email providers
• analytics or security tools
• moderation or support tools
• legal or regulatory authorities where required
• service providers needed to operate the platform

We do not sell your personal information to advertisers.

10. User Visibility

Other members may see information you choose to share, such as:

• username
• avatar/profile photo
• profile details
• posts
• comments
• rooms/groups activity
• marketplace listings
• events you interact with
• public or shared content inside the platform

Think carefully before posting personal information.

11. Data Retention

We keep personal information for as long as needed to:

• provide the platform
• maintain your account
• process memberships
• comply with legal obligations
• resolve disputes
• enforce rules
• prevent abuse
• keep security and moderation records
• handle reports, complaints, and removal requests

If you delete your account, some information may remain in backups, logs, transaction records, moderation records, or legal records for a limited period.

12. Your Rights

Depending on your location, you may have rights to:

• access your personal data
• correct inaccurate data
• delete your data
• restrict processing
• object to processing
• request data portability
• withdraw consent
• complain to a data protection authority

To make a privacy request, contact: support@wooly.club

13. Security

We use reasonable technical and organizational measures to protect personal information.

However, no online platform is completely secure.

You are responsible for keeping your login details private and using a strong password.

14. International Transfers

If we use service providers outside your country, your information may be transferred internationally.

Where required, we use appropriate safeguards for international data transfers.

15. Children

Wooly Club is strictly for adults.

We do not knowingly allow anyone under 18 to use the platform.

If we discover that a minor has created an account or appears in content, we may remove the account or content immediately.

16. Content Removal Requests

If your personal content, image, private information, copyrighted material, or rights-protected material has been posted on Wooly Club without permission, contact us immediately at: support@wooly.club

Please include:

• the URL or location of the content
• your name or representative details
• your relationship to the content
• the reason for the removal request
• proof of ownership, authority, or identity if relevant
• any supporting information that helps us review the request

We will review removal requests and may remove or restrict access to the content when appropriate.

We may also restrict or suspend accounts that repeatedly upload content creating copyright, privacy, consent, or safety issues.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are significant, we may notify users through the platform or by email.

18. Contact

For privacy questions, data requests, removal requests, or complaints, contact:

Wooly Club
Email: support@wooly.club
Country of operation: Bulgaria